FAQs

Paze is an online checkout solution offered by banks and credit unions that provides added security because your actual card number is not shared with merchants. Your Paze wallet is pre-loaded with your eligible credit and debit cards, so you don’t need to type in your full card number at checkout.

Paze, offered by banks and credit unions you already use, provides added security when you check out online because your full card number is not shared with merchants, plus it’s fast and convenient.
 

• Access Paze through your mobile banking app
• Your Paze wallet is pre-loaded with your eligible credit and debit cards

Paze supports eligible credit and debit cards from participating banks and credit unions. Log in to your bank or credit union mobile app or website to see which of your cards are eligible for Paze.

You don’t need to sign up, just activate Paze from your bank or credit union mobile app or website, and look for the Paze logo when you check out at a participating merchant. Or, enter the email address or phone number you use with your bank or credit union when shopping online.

You may opt out of Paze at paze.com/optout after your participating bank or credit union has added your eligible card(s) to the service. You will be informed when your bank or credit union has added your card(s). If you have any questions on opting out, please contact your bank or credit union directly.

You can check out with Paze at any participating online merchant. Click here to view the list of merchants that offer Paze at checkout.

Paze online checkout is offered by participating banks and credit unions, including Bank of America, Capital One, Chase, Elan, PNC, Star One, Truist, U.S. Bank and Wells Fargo.

No, there are no additional costs or fees to use Paze.

You can find the Paze Service Agreement at https://www.paze.com/service-agreement.

Your browser may be blocking pop-ups, which may prevent Paze from launching. Check your browser's security settings and ensure that pop-ups are allowed.

Manage the cards in your Paze wallet from your participating bank's or credit union’s mobile app or website, or visit mywallet.paze.com.

Paze is available at select online merchants. If the merchant offers Paze checkout and you don't see it as an option, your browser may be blocking pop-ups, which may prevent Paze from launching. Enable your browser's security settings to allow pop-ups on the merchant website.

Additionally, a small number of merchants may require you to log in before displaying Paze as an option.

A growing number of merchants offer Paze as an online checkout option. You may be prompted to use Paze should you enter the same mobile number or email address you use with your bank or credit union during checkout on a participating merchant website.

Yes, you should continue to earn rewards on eligible purchases you make using Paze. Please refer to your card’s rewards program terms and conditions or call the number on the back of your card with any questions.

Yes, you can use Paze at any participating online merchant where you would use your credit or debit card.

Paze uses the same email address and mobile number associated with your participating bank or credit union.

Not all financial institutions offer Paze at this time and some credit and debit cards may not be eligible for Paze. Paze supports consumer credit and debit cards held by U.S.-based adults, aged 18+, who have a SSN or TIN, and a mobile or online account with a participating bank or credit union. Please contact your bank or credit union for specific card eligibility guidelines.

At this time, customers may not independently add new card information. You may, however, be able to add other eligible cards by logging in to your bank or credit union’s mobile app or website.

You can remove cards from Paze through your bank or credit union’s mobile app or website, or at mywallet.paze.com.

Yes, you can choose your default card when checking out. Open the dropdown next to the card, select a card, then check the 'Set default' box. A card can also be set as default in the Paze wallet management website at mywallet.paze.com.

You can set a default card which will always be displayed at the top of Paze. If you don’t select a default card, the last card you used with Paze will automatically be displayed at the top.

During checkout or in mywallet.paze.com, you can select from addresses already in your address book, add a new address, edit an existing address, delete an address, or set one as a default.

No, Paze does not currently allow the linking of bank checking or savings accounts.

Manage your information through your bank or credit union’s mobile app or website, or at mywallet.paze.com.

Yes, Paze offers added security because your actual card numbers are not shared with merchants.

Paze uses the same email address and mobile number associated with your bank/credit union. Log in to your bank's or credit union's mobile app or website to make an update.

If Paze doesn't recognize the device you're using, you'll need to verify your cards. Paze uses cookies to help prevent fraudulent activity and improve security. For your safety, required data and security checks cannot be disabled. Separately, the privacy settings on your device or a recent browser/app cache may result in additional authentication steps.

Your wallet may be locked due to too many attempts to sign in with incorrect credentials. Please contact your participating bank or credit union with additional questions by calling the number on the back of your card.

Contact your bank or credit union immediately if you detect any unrecognized or unauthorized transactions on any of the cards in your Paze wallet.

Paze has no access to your bank or credit union account activity. Please contact your bank or credit union to dispute a transaction by calling the number on the back of your card.

As part of the authentication process, Paze may send a unique 6-digit one-time passcode (OTP) via text message to verify your identity when needed during checkout.

For your security, never share this code with anyone. Paze will never call, text or email you requesting this code.

You can find the Paze Service Privacy Notice at https://www.paze.com/service-privacy-notice.

Paze retains information for as long as it is reasonably necessary and relevant for our business operations, and to comply with applicable law. Paze has no access to your bank or credit union account activity. See Section 3 of the Paze Service Privacy Notice for more information.

One-time passcodes that are sent via SMS and other multi-factor authentication tools serve as an additional level of security and are essential to using Paze. Replying STOP to text messages will disable the Paze service. To opt out of the Paze service, visit paze.com/optout.

A passkey is a digital credential that allows you to sign in and authenticate your Paze wallet without having to enter an SMS one-time passcode. With a passkey, you'll be prompted to sign in using your device's authentication methods such as your face, fingerprint, PIN or the password for your device.

Once created, passkeys are synced with your password manager (for example, iCloud Keychain or Google Password Manager) or security key (for example, YubiKey).

Once you have registered a passkey with your Paze wallet, you will be able to use your passkey to authenticate during checkout or on mywallet.paze.com. During sign in, your device authenticator will prompt you to use biometrics (face, fingerprint), PIN or the password that you use for the device.

You will be able to register a passkey for Paze on an eligible device. Paze supports passkeys in the following operating systems:
 

• iOS 17+
• Android 14+
• Windows 10+
• macOS 13+

Paze supports passkeys in the following browsers:
 

• Google Chrome 108+
• Apple Safari 16+
• Microsoft Edge 108+
• Mozilla Firefox 122+
• Samsung Internet

If your device, browser, or password manager is not supported, you can use an SMS one-time passcode to sign in to Paze.

You will have the option to create a passkey during sign in at checkout and on mywallet.paze.com. You can also register a passkey through the 'Profile' tab at mywallet.paze.com by clicking 'Manage passkeys'. The 'Create Passkey' button will appear if your device is eligible to register a passkey.

You can delete a passkey at mywallet.paze.com. Navigate to the 'Profile' tab and click 'Manage passkeys' to delete an individual passkey or all passkeys from your Paze wallet. You may also be able to delete a passkey from your device's password manager.

For your protection, if your device is compromised, lost, or stolen, you should delete passkeys associated with that device. You can delete an individual passkey or all passkeys from your Paze wallet at mywallet.paze.com by navigating to the 'Profile' tab and clicking 'Manage passkeys'. You will still be able to access Paze through an SMS one-time passcode.

Passkeys can be shared across multiple devices, depending on device eligibility and configuration. If your device is associated with a registered passkey, you will be able to use the passkey to sign in to Paze. If your device is eligible and does not have a passkey registered, you will have the option to configure a new passkey.

If Paze is unable to verify your passkey, you will receive an error message and will be prompted to use an SMS one-time passcode to log in.

No, Paze does not share passkey data with your bank or credit union or merchants. Passkeys can only be used to log in to Paze.

No, your passkey registered with Paze can only be used to log in to Paze.

You will receive an email from Paze when a passkey is registered to or deleted from your Paze wallet. You can always manage your passkeys at mywallet.paze.com.

No, your device does not share biometric data with Paze when creating or using a passkey.