FAQs

Paze is a digital wallet that makes it easy for you to check out online. Offered by participating banks and credit unions, Paze allows you to purchase things online without having to share your actual card numbers.

The main benefits of Paze are that it is convenient, easy to use, and built by financial institutions. 

• Paze uses a unique code when you check out so your actual card number isn’t shared. 
• Easy to use. Easy to purchase. No new passwords to memorize, or full card details to manually enter. 
• Offered by the financial institutions that you already use.

Paze is a secure way to check out because it replaces your actual card number with a different number to make your transactions more secure than manual entry - your actual card number is not shared with merchants at checkout.

Paze supports eligible credit and debit cards issued by participating financial institutions including:

• Bank of America
• Capital One
• Chase
• Elan
• PNC
• Truist
• US Bank
• Wells Fargo

More cards are being added from financial institutions across the U.S.

With Paze, you don’t need to sign up or download a new app. Just look for the Paze logo when you check out at a participating business or enter the email address you use with your financial institution when shopping online.

You will be able to opt-out of Paze on mywallet.paze.com after your participating bank or credit union has added your eligible card to the service. You will be informed when your bank or credit union has added your card.

Paze includes eligible consumer credit and debit cards from participating bank or credit union including Bank of America, Capital One, Chase, Elan, PNC, Truist, U.S. Bank, and Wells Fargo, with more financial institutions to be announced. If you have additional questions please contact your participating bank or credit union.

Paze will roll out in phases during 2023 with general availability to eligible consumers in 2024.

No, there are no additional costs or fees to use Paze.

You can manage your information on your bank or credit union’s mobile app or online website.

Paze uses the email address associated with your participating banks and credit unions. An email address can only be associated with one Paze wallet so, for the best experience, we recommend that you avoid using an email address that you share with someone else.

Paze does not impact the rewards program associated with your credit or debit card. Please see your rewards program terms and conditions for more information.

Yes, your Paze wallet can include cards from multiple participating banks and credit unions.

Yes, you can use Paze at any participating business where you would use your credit or debit card.

Paze uses the email address associated with your participating banks and credit unions. To change your email address, you’ll need to update it within the mobile app or website of your participating financial institutions.

Not all financial institutions offer Paze at this time and some credit and debit cards may not be eligible for Paze. Paze supports consumer credit and debit cards held by U.S. based customers with an SSN or TIN, who are 18 years and older, and who have a mobile or online account with that financial institution, in addition to other criteria.

Your wallet is created with recently used eligible cards. If additional cards are eligible, you may be able to add them by visiting the Paze management page on your bank or credit union’s mobile app or online website.

You can remove a card from your Paze wallet by going to that bank or credit union’s mobile app or online website.

You can set a default card which will always be displayed at the top of your Paze wallet. If you don’t select a default card, the last card you used for Paze will automatically be displayed at the top.

You can add/remove cards to/from your Paze wallet by visiting mywallet.paze.com or through the Paze management page on your bank or credit union’s mobile app or online website.

Yes, you can choose your default card when checking out. Open the dropdown next to the card, select a card, then check the 'Set default' box. A card can also be set as default in the Paze wallet management website at mywallet.paze.com

During checkout or in mywallet.paze.com, you can select from addresses already in your address book, add a new address, or edit an existing address.

When making a purchase at a participating business, you can choose a different payment option at any time.

Paze replaces your 16-digit card number with a different number to make your transactions more secure than manually entering your card details.

When you type your email address in a participating business’s guest checkout experience, Paze may recognize your email and launch automatically.

Like many services, we use strictly necessary cookies to help personalize the Paze experience on a website, to prevent fraudulent activity, improve security, and/or for system administration. These cookies are required to operate Paze. Without them, Paze cannot operate, so they cannot be disabled. If you have certain privacy settings enabled on your device or if you clear your cache, you can experience an elevated authentication sequence when you return to Paze.

During the checkout experience, Paze appears in a pop-up window. If your browser has disabled pop-ups it may block the Paze experience from launching. Check your browser's security settings and ensure that pop-ups for Paze.com are permitted.