FAQs

Paze is an online checkout experience/solution that makes it easy for you to make purchases. Offered by participating banks and credit unions, Paze allows you to checkout online without having to share your actual card numbers with the merchant.

Paze is convenient, easy to use, and offered by participating banks and credit unions.

• Paze does not share your actual card number with the merchant.
• Easy to use. No new app to download, no new Paze username or password ¹ to memorize, or full card details to manually enter.
• Card numbers stay up to date automatically.
• Offered by the participating banks and credit unions that you already use.

Paze is a secure way to checkout because it replaces your actual card number with a different number to make your transactions more secure than manual entry - your actual card number isn’t shared with merchants at checkout. 

¹Some merchants may require account setup to make purchases.

Paze supports eligible credit and debit cards issued by participating banks and credit unions. Currently, seven of the nation’s largest banks including Bank of America, Capital One, Chase, PNC, Truist, U.S. Bank and Wells Fargo support Paze. We are committed to bringing Paze to banks and credit unions of all sizes.

You don’t need to sign up or download a new app, just look for the Paze logo when you check out at a participating merchant or enter the email address you use with your bank or credit union when shopping online.

You will be able to opt-out of Paze on mywallet.paze.com after your participating bank or credit union has added your eligible card to the service. You will be informed when your bank or credit union has added your card.

Paze includes eligible consumer credit and debit cards from participating banks or credit unions including Bank of America, Capital One, Chase, Elan, PNC, Truist, U.S. Bank, and Wells Fargo, with more financial institutions to be announced. If you have additional questions, please contact your participating bank or credit union.

Paze will roll out in phases to eligible consumers during 2024.

No, there are no additional costs or fees to use Paze.

You can find the Paze Service Agreement at https://www.paze.com/service-agreement.

During the checkout experience, Paze appears in a pop-up window if it is offered by your bank or credit union. If your browser has disabled pop-ups, it may block the Paze experience from launching. Check your browser's security settings and ensure that pop-ups for Paze.com are permitted.

When making a purchase at a participating merchant, you can choose a different checkout option at any time.

You can add/remove cards to/from Paze by visiting mywallet.paze.com or through the Paze management page on your bank or credit union’s mobile app or online website.

Google Auto-fill features on address population is compatible with the most current in-market version of your devices’ operating system and the one prior. Your operating system may require updating.

We have a growing number of merchants who offer Paze as a checkout option. When you type the email address you use with a participating bank or credit union in a participating merchant’s guest checkout experience, Paze should recognize your email and appear as a checkout option.

When you check out with Paze, some merchants may require you to log into your merchant account first (if you have one) before you can complete your checkout with Paze.

Paze does not impact the rewards program associated with your credit or debit card. Please see your rewards program terms and conditions for more information.

Yes, you can use Paze at any participating merchant where you would use your credit or debit card.

Paze uses the email address associated with your participating bank or credit union. For an easy experience, we recommend that you avoid using an email address that you share with someone else. The email should be unique to you.

Not all financial institutions offer Paze at this time, and some credit and debit cards may not be eligible for Paze. Paze supports consumer credit and debit cards held by U.S. based customers with an SSN or TIN, who are 18 years and older, and who have a mobile or online account with a participating bank or credit union.

Paze is created with recently used eligible cards (typically within the last year). Please contact your participating banks and credit unions for specific eligibility criteria. If you want to add additional cards and those cards are eligible, you can add them by visiting mywallet.paze.com or the Paze management page on your bank or credit union’s mobile app or online website.

You can remove a card from Paze at mywallet.paze.com or by going to that bank or credit union’s mobile app or online website. You may be able to remove them by visiting the Paze management website.

You can set a default card which will always be displayed at the top of Paze. If you don’t select a default card, the last card you used with Paze will automatically be displayed at the top.

Yes, you can choose your default card when checking out. Open the dropdown next to the card, select a card, then check the 'Set default' box. A card can also be set as default in the Paze wallet management website at mywallet.paze.com.

During checkout or in mywallet.paze.com, you can select from addresses already in your address book, add a new address, edit an existing address, delete an address or set one as a default.

Paze is offered by your bank or credit union, meaning your card details are maintained by that participating bank or credit union. Visit the Paze management page on your bank or credit union's mobile app or online website to manage the cards in your wallet.

No, Paze does not currently allow the linking of bank checking or savings accounts.

Yes, Paze can include cards from multiple participating banks and credit unions. If you don’t see a card in your wallet, please contact your bank or credit union for specific card eligibility guidelines

You can manage your information on your bank or credit union’s mobile app or online website.

Paze uses the email address associated with your participating banks and credit unions. To change your email address, you’ll need to update it within each of the mobile apps or websites of your participating banks or credit unions.

Paze replaces your 16-digit card number with a different number to make your transactions more secure than manually entering your card details.

Like many services, we use cookies to help personalize the Paze experience on a website, help prevent fraudulent activity, improve security, and/or for system administration. These cookies are required to operate Paze, so they cannot be disabled. If you have certain privacy settings enabled on your device or if you clear your cache, you may experience additional authentication sequences when you return to Paze.

Your wallet may be locked due to too many attempts to sign in with incorrect credentials. You may attempt to sign in again after 24 hours. Please contact your participating bank or credit union with additional questions.

We encourage you to report any unrecognized or unauthorized transactions to your bank or credit union immediately.

Please contact your bank or credit union for dispute resolution.

One-time pass codes sent via SMS and other multi-factor authentication tools serve as an additional level of security and are essential to using Paze. Replying STOP to text messages will disable the Paze service. To opt out of the Paze service visit mywallet.paze.com.

This is a code that's sent to your mobile phone as part of the Paze authentication process. It's a unique, random 6-digit access code that Paze uses to verify your identity each time you try to log in. 

To protect your account, never share this code with anyone. We will never ask you for your code over the phone.

You can find the Paze Privacy Notice at https://www.paze.com/service-privacy-notice.

Paze retains information for as long as it is reasonably necessary and relevant for our business operations, and to comply with applicable law. See Section 3 of the Paze Service Privacy Notice for more information