Paze® Service Agreement

 

Updated: June 1, 2026

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Early Warning Services, LLC (“Early Warning”) (referred to in this Service Agreement as “Paze,” “we,” “us,” or “our”) operates Paze® on behalf of, and as a service provider for, participating financial institutions that offer eligible credit and debit card accounts (“Participating Financial Institutions”). Paze stores eligible credit and debit cards issued by Participating Financial Institutions and related personal information in a digital wallet (“Paze Wallet”) created for you.

We have partnered with select online participating merchants (“Participating Merchants”). You can use Paze only at Participating Merchants’ websites. You can select an eligible credit or debit card in your Paze Wallet to share with Participating Merchants to make online purchases (the “Service”). When you use the Service, Paze will share related personal information to the credit or debit card you select in the Paze Wallet with Participating Merchants as described in more detail below.

You must agree to this Service Agreement to use Paze. By agreeing to this Service Agreement, you also agree to the Paze Service Privacy Notice available at https://mywallet.paze.com/ (“Privacy Notice”), which is incorporated into and made a part of this Service Agreement by reference. This Service Agreement, along with the Privacy Notice (collectively, the “Service Agreement”) and terms provided by your Participating Financial Institution(s), govern your use of Paze and affect your legal rights. Please read them carefully.

The Service Agreement includes an agreement to mandatory arbitration, which means that you agree to submit any dispute related to the Service Agreement or Paze to binding individual arbitration rather than proceeding in court. The Service Agreement also includes a class action waiver, which means that you agree to proceed with any dispute individually and not as part of a class action. See section 14 for more information and how you can opt out of the Arbitration Agreement and Class Action Waiver.

1. Description of the Service:

1.1 Creating your Paze Wallet and information sharing: Pursuant to the privacy notices provided by your Participating Financial Institution(s), Participating Financial Institutions share with Paze eligible credit and debit card primary account numbers (“Payment Credentials”) and related personal information including, but not limited to, your name, hashed social security number or tax identification number, email address, mobile phone number, and billing address. We use a service provider to exchange your Payment Credentials for a unique alternate card number (“Tokenized Payment Credentials”). Transactions using the Tokenized Payment Credentials are subject to the terms provided by your Participating Financial Institution(s). Paze eligibility criteria determine which credit and debit cards of primary and joint account holders are eligible for Paze.

1.2 Activating your Paze Wallet: Paze offers two ways to activate your Paze Wallet for the first time.

The first way to activate your Paze Wallet is when you visit https://mywallet.paze.com/ or a Participating Merchant that offers Paze at checkout and you enter an email address that matches an email address provided to Paze by your Participating Financial Institution(s), a Paze digital experience will appear. You must agree to this Service Agreement. You also must provide your mobile number and consent to Paze sending you a passcode to your mobile phone by text message each time you use the Service. If your mobile number entered matches the mobile number provided by one or more of your Participating Financial Institution(s) (and also matches the email address you entered), Paze will text you a passcode. See Section 6 below for more details about the delivery of text messages. After you provide the correct passcode, the eligible credit and debit cards in your Paze Wallet will appear. When you select an eligible card, you will be prompted to provide the 3-digit security code, or CVV/CVC, for the associated card. By providing the correct CVV/CVC, you will be able to access the selected card in your Paze Wallet to use with a Participating Merchant. To help protect your Paze Wallet, you may be prompted to enter the CVV/CVC for the card you select when you use Paze in the future.

The second way to activate your Paze Wallet is if your Participating Financial Institution provides access to Paze through a link in the mobile app and/or website of your issuing Participating Financial Institution. After you authenticate with your Participating Financial Institution and click the Paze link, you will be taken to the Paze digital experience where you must agree to this Service Agreement and follow the prompts to activate your Paze Wallet.

1.3 Using your Paze Wallet: Paze can be used for online transactions at Participating Merchants. Paze cannot be used at physical merchant locations. After activating your Paze Wallet, when you enter your email address with a Participating Merchant that matches an email address in Paze, Paze will send a passcode to your mobile phone, or we will authenticate using a passkey associated with your Paze Wallet. See our FAQs for additional details on the use of passkeys. You will be prompted to select from among your eligible credit and debit cards in your Paze Wallet and may be asked to enter the CVV/CVC for the card you select. You can edit shipping addresses in your Paze Wallet and add additional shipping addresses (“Shipping Address”) to be stored in your Paze Wallet. At your direction, Paze will share your name, billing address, phone number, email address, Tokenized Payment Credentials, and other relevant information (“Card Details”) with the Participating Merchant to make transactions. The Participating Merchant may request your preferred Shipping Address from your Paze Wallet, which Paze will share with the Participating Merchant at your direction.

In addition to online checkout, Participating Merchants may also give you the option to use Paze in other ways, including to help set up an online account when making a transaction, share and store your Card Details, or share and store your Card Details and Shipping Address(es) for future use with the Participating Merchant. If you store your Card Details or Shipping Address(es) with a Participating Merchant, the Participating Merchant may be able to initiate payment on the card even if you later choose to remove the card from your Paze Wallet. If you want to change or remove your Card Details or Shipping Address(es) that have been stored by a Participating Merchant, you must make that request with the Participating Merchant. Setting up an online account with the Participating Merchant is optional and not required to use Paze at that Participating Merchant or other Participating Merchants.

Some Participating Merchants may display a Paze payment button. Once selected, you will be prompted to enter an email address to access your Paze Wallet as described in the first paragraph of this section 1.3.

1.4 Consent to share Card Details with Participating Merchants: When you use Paze to create an account, store your card on file, or checkout with a Participating Merchant, you direct Paze, on behalf of your Participating Financial Institution, to share your Card Details and Shipping Address, if applicable, with the Participating Merchant. Paze will transmit your selected Card Details and Shipping Address, if applicable, to the Participating Merchant (or a third party that provides payment acceptance functionality on behalf of the Participating Merchant). Paze is not involved in processing any payment transactions, which are transactions between you and the Participating Merchant. Payment transactions will be reflected on your credit or debit card account with your Participating Financial Institution(s).

1.5 Opting-Out of Paze: You can choose to opt-out of Paze when the Paze experience displays on a Participating Merchant’s website or by visiting the Paze website at https://mywallet.paze.com/. For authentication purposes, you may be asked to request a passcode to be delivered via text message to opt-out. If you opt-out of Paze, your Card Details will be deleted from your Paze Wallet, but some of your personal information will be retained to help prevent fraud and to honor your opt-out request. After opting out, you will no longer have the ability to use Paze to make transactions with Participating Merchants. If you later want to use Paze, you may be able to add eligible credit and debit cards through your Participating Financial Institution(s).

1.6 Adding or Removing Cards from your Paze Wallet: You can also remove specific credit and debit cards from your Paze Wallet through your Participating Financial Institution’s mobile app and/or website and the Paze website at https://mywallet.paze.com/. Removing credit and debit cards will not remove your Paze Wallet, but only the specific cards you select to remove. You can add eligible credit and debit cards to your Paze Wallet through the mobile app and/or website of your issuing Participating Financial Institution(s).

1.7 Maintaining information in your Paze Wallet: Your Participating Financial Institution(s) provides continuous updates about your Card Details to Paze to populate your Paze Wallet. It is your responsibility to maintain the most up-to-date contact information, including your email address, phone number, and billing address, with your Participating Financial Institution(s). Contact your Participating Financial Institution(s) to provide updates to your contact information. Failure to keep updated contact information with your Participating Financial Institution(s) may impact your ability to access Paze or the ability of Paze to provide accurate information to Participating Merchants. Paze is not responsible for the accuracy of the Card Details received from your Participating Financial Institution(s).

1.8 Access to your Paze Wallet: Consistent with applicable law or regulation, Paze may temporarily or permanently suspend your ability to access your Paze Wallet in whole or in part, at its sole discretion, in order to prevent fraud or to prevent reputational harm or brand damage to Paze.

1.9 Loyalty Program: From time to time, Paze may make available one or more loyalty or promotional programs (each, a “Loyalty Program”) that allow you to earn rewards or other incentives in connection with qualifying transactions completed using Paze. Participation, eligibility, and rewards are subject to the terms, conditions, and criteria applicable to each Loyalty Program, which will be provided with the program details.

2. Paze role: Paze is not a party to the agreements between you and your Participating Financial Institution(s) that apply to your credit and debit card accounts. Nor is Paze a party to any agreements between you and Participating Merchants. Nothing in this Service Agreement modifies those agreements between you and your Participating Financial Institutions or Participating Merchants. This Service Agreement will govern the relationship between you and Paze as we fulfill our role as a service provider to your Participating Financial Institution(s) in providing the Services described in this Service Agreement to you on their behalf, and your Participating Financial Institution(s) terms will govern the relationship between you and the Participating Financial Institution(s). Paze is not involved in issuing credit or determining eligibility for credit. Paze is not able to provide refunds or reverse transactions. If you have concerns about the goods or services you purchased, you should contact the Participating Merchant. The Participating Financial Institution(s) that issued the credit or debit card you used to make the transaction may also be able to help in some cases.

3. Eligibility: Your use of Paze is contingent on you and your credit and/or debit card accounts meeting the eligibility requirements of your Participating Financial Institution(s). You represent that (a) you are a US resident, and (b) you are at least 18 years of age.

4. Termination of this Service Agreement: Subject to applicable law, Paze may terminate or suspend this Service Agreement and your use of Paze, in whole or part, at any time for any reason without cause and without prior notice. Any obligations or liabilities incurred by you prior to the date of termination shall survive the termination of this Service Agreement.

5. Amendments to this Service Agreement: Subject to applicable law, Paze may amend or change this Service Agreement from time to time, in its sole discretion, by posting the updated Service Agreement on the Paze management website at https://paze.com. Please access and review this Service Agreement regularly. If you find the Service Agreement unacceptable to you at any time, promptly opt-out of Paze and immediately discontinue your use of Paze. Your continued use of Paze after any amendment, modification or change to this Service Agreement shall constitute your agreement and acceptance to such amendment, modification or change.

6. Consent to Emails and Automated Text Messages: By using Paze, you consent to the receipt of servicing emails from Paze and Participating Financial Institutions or their respective agents about Paze. You consent to the receipt of text messages from Paze or its agents about Paze. You agree that Paze or its agents may use automatic telephone dialing systems in connection with calls or text messages sent to any mobile phone number associated with your credit and debit card accounts enrolled in Paze. You further acknowledge and agree:

a. You are responsible for any fees or other charges that your wireless carrier may charge for any related data, text, or other message services, including without limitation for short message service. Please check with your mobile service agreement for details or applicable fees as message and data rates may apply.

b. You will immediately notify your Participating Financial Institution(s) if any mobile number or email address associated with your credit or debit cards enrolled in Paze is (i) surrendered by you, or (ii) changed by you.

c. To cancel text messaging from Paze, send STOP to 24636. For help or information regarding text messaging, send HELP to 24636. You expressly consent to receipt of a text message to confirm your “STOP” request. However, text messages are a critical security element of the Paze service and failure to receive text messages will make the service unusable.

d. Message frequency may vary.

7. Wireless Operator Data: You authorize your wireless carrier to use or disclose information about your account and your wireless device, if available, to Paze or its service provider for the duration of your business relationship, solely to help them identify you or your wireless device and to prevent fraud. See our Privacy Policy for how we treat your data.

8. Consent to Use and Disclose Personal Information (Including Account Information): By accepting this Service Agreement, you consent to Paze® using and disclosing your personal information (including your credit and debit card account information) to Participating Merchants or other third parties for the following purposes:

1) Wallet Provisioning, Maintenance, Transaction Facilitation & Operations

a) to facilitate the creation of your Paze wallet and resolve related issues to tokenize your Payment Credentials;

b) to perform activities such as account servicing and providing analytic services;

c) to facilitate transactions;

d) to help provide you with a safe and efficient experience;

2) Identity Verification & Authentication (to validate your identity, authenticate you, and enable secure use of Paze)

a) to verify your identity;

b) to enable your access to Paze;

3) Choice & Consent (to effectuate your choices and consents)

a) to respond to your requests and comply with your stated communication preferences;

b) to opt you out of Paze per your request;

4) Communication & Notification (to contact you or notify you of relevant information)

a) to send you notifications pertaining to Paze;

5) Fraud Detection & Prevention (to manage fraud and risk)

a) to prevent, detect, and protect against security incidents, fraud, and prohibited or illegal activities;

b) to conduct fraud prevention, risk management, remediation activities, and fraud program activities;

6) Paze Analytics & Research

a) to identify and repair errors that impair existing or intended functionality;

b) to research and resolve issues related to transactions;

c) to conduct data analysis

7) Legal & Compliance (to comply with applicable laws and regulations and enforce our terms and conditions)

a) to enforce the Service Agreement;

b) respond to lawful requests by law enforcement, government agencies, and other authorized third parties;

c) to comply with applicable law;

8) Improve the Paze Service

a) to create, develop, and improve the Service;

and as otherwise permitted by the terms of our Privacy Notice.

9. Fees: Paze does not charge fees to use Paze. You are responsible for any interest, fees, charges, or other expenses imposed by Participating Financial Institutions in connection with transactions on credit or debit cards you use in connection with Paze.

10. Disclaimer of Warranties: EXCEPT AS OTHERWISE PROVIDED HEREIN, AND SUBJECT TO APPLICABLE LAW, PAZE MAKES NO EXPRESS OR IMPLIED WARRANTIES, REPRESENTATIONS OR ENDORSEMENTS WHATSOEVER WITH RESPECT TO THE SERVICE. PAZE EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT, WITH REGARD TO THE SERVICE DESCRIBED OR PROVIDED. PAZE DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, INVULNERABLE TO CYBER ATTACK OR ERROR-FREE, OR THAT DEFECTS WILL BE CORRECTED. THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS.

11. Limitation of Liability: EXCEPT AS OTHERWISE PROVIDED HEREIN AND SUBJECT TO APPLICABLE LAW, IN NO EVENT WILL PAZE, ITS OWNERS, DIRECTORS, OFFICERS, AGENTS OR PARTICIPATING FINANCIAL INSTITUTIONS BE LIABLE FOR ANY DAMAGES WHATSOEVER, INCLUDING, BUT NOT LIMITED TO ANY DIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY OR OTHER INDIRECT DAMAGES ARISING OUT OF (I) ANY TRANSACTION CONDUCTED THROUGH OR FACILITATED BY THE SERVICE; (II) ANY CLAIM ATTRIBUTABLE TO ERRORS, OMISSIONS, OR OTHER INACCURACIES IN THE SERVICE DESCRIBED OR PROVIDED, (III) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA, OR (IV) ANY OTHER MATTER RELATING TO THE SERVICE DESCRIBED OR PROVIDED, EVEN IF PAZE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IF YOU ARE DISSATISFIED WITH THE SERVICE OR WITH THE TERMS OF THIS SERVICE AGREEMENT, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE SERVICE. IN THOSE STATES WHERE THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES MAY NOT APPLY, ANY LIABILITY OF PAZE, ITS OWNERS, DIRECTORS, OFFICERS AND AGENTS OR PARTICIPATING FINANCIAL INSTITUTIONS IN THOSE STATES IS LIMITED AND WARRANTIES ARE EXCLUDED TO THE GREATEST EXTENT PERMITTED BY LAW, BUT SHALL, IN NO EVENT, EXCEED ONE HUNDRED DOLLARS ($100.00).

12. Indemnification: You acknowledge and agree that you are personally responsible for your conduct while using Paze, and except as otherwise provided in this Service Agreement, you also agree to indemnify, defend and hold harmless Paze, its owners, directors, officers, agents and Participating Financial Institutions from and against all claims, losses, expenses, damages and costs (including, but not limited to, direct, incidental, consequential, exemplary and indirect damages), and reasonable attorney’s fees, resulting from or arising out of your use, misuse, or inability to use Paze, or any violation by you of the terms of this Service Agreement.

13. Governing Law; Choice of Law; Severability: This Service Agreement will be governed by and construed under the laws of the State of Delaware, excluding only its conflict of law provisions, and shall inure to the benefit of Paze, its successors and assigns, whether by merger, consolidation or otherwise. You further agree to comply with any applicable federal, state and local laws in your use of Paze. If any provision of this Service Agreement is found to be unenforceable for any reason by a court of competent jurisdiction, that provision will be deemed to be restated to reflect as nearly as possible the original intentions of the parties in accordance with applicable law. The remaining provisions of this Service Agreement will not be affected thereby, and each of those provisions will be valid and enforceable to the full extent permitted by law.

14. Agreement to Arbitrate and Class Action Waiver:

ANY AND ALL CLAIMS OR DISPUTES BETWEEN US RELATING IN ANY WAY TO THIS SERVICE AGREEMENT, OUR PRIVACY NOTICE, OR PAZE MUST BE RESOLVED IN BINDING ARBITRATION RATHER THAN IN COURT. IN ARBITRATION THERE IS NO JUDGE OR JURY, AND COURT REVIEW OF AN ARBITRATION AWARD IS LIMITED. THE ARBITRATOR CAN AWARD ANY DAMAGES OR RELIEF ON YOUR INDIVIDUAL CLAIM THAT A COURT OF LAW COULD, INCLUDING INDIVIDUAL INJUNCTIVE RELIEF AND ATTORNEY’S FEES WHEN AVAILABLE UNDER THE GOVERNING LAW. AS SET FORTH IN THE CLASS ACTION WAIVER BELOW, ALL ARBITRATIONS WILL BE CONDUCTED ON AN INDIVIDUAL BASIS, AND THERE SHALL BE NO CLASS ACTIONS IN ARBITRATION. Notwithstanding this Agreement to Arbitrate, you and we agree that if a dispute is otherwise within the jurisdiction of a small claims court of competent jurisdiction in a location where you reside, either you or we may require that the dispute be resolved on an individual basis in small claims court and not in arbitration. In small claims court, each party will be responsible for such fees and costs as determined by the court’s rules and orders.

You may opt out of this Agreement to Arbitrate, and the Class Action Waiver stated below, by notifying us in writing of your intention to do so. Written notice should be provided to Early Warning Services, LLC, Attn: Litigation Support, 5801 N. Pima Rd. Scottsdale, AZ 85250 AND MUST BE POSTMARKED WITHIN 30 DAYS OF YOUR ACCEPTANCE OF THESE TERMS. Any opt-out request postmarked after that date will not be effective, and you will continue to be bound by the Agreement to Arbitrate, including the Class Action Waiver.

Arbitrations will be administered by the American Arbitration Association (“AAA”) under the AAA’s Consumer Arbitration Rules and (if applicable) Mass Arbitration Supplementary Rules in effect at the time the arbitration is commenced. All cases in a mass arbitration shall be assigned to a single merits arbitrator or to as few merits arbitrators as is reasonably practicable. Arbitration costs (including administrative fees, arbitrator compensation, and other costs and expenses) will be allocated or reallocated as provided in AAA’s Consumer Arbitration Rules and (if applicable) Consumer Mass Arbitration and Mediation Fee Schedule. The AAA rules and fee schedules are available at www.adr.org, and they include detailed information about how to initiate an arbitration. Each party shall be responsible for paying its own attorney’s fees.

If the AAA declines to administer or continue to administer a Mass Arbitration on the terms described herein, then either you or we may request that a court of competent jurisdiction appoint an arbitrator pursuant to section 5 of the Federal Arbitration Act. In the event of a conflict between the AAA’s rules and this Agreement to Arbitrate, this Agreement to Arbitrate will control.

The arbitrator will apply the same substantive law, statutes of limitations and privileges as would apply in court (subject to the choice of law provision set forth in section 13 above). Arbitration will not be deemed commenced for statute of limitations purposes until you either pay your share of arbitration filing fees or file a written demand for arbitration that includes a written request that we advance your share of arbitration filing fees.

If the arbitrator determines that the claims or defenses of a party to the arbitration lacked merit and were presented in bad faith or for purposes of harassment, the arbitrator shall award to the other party such fees and costs as were reasonably incurred in responding to the improperly presented claims or defenses.

You agree that these terms affect interstate commerce. Accordingly, the Federal Arbitration Act and federal arbitration law will apply to this Agreement to Arbitrate and govern its interpretation and enforcement (notwithstanding the choice of law provision set forth in Section 13 above).

CLASS ACTION WAIVER. ALL CLAIMS AND DISPUTES WILL BE RESOLVED ON AN INDIVIDUAL BASIS. YOU AND PAZE WAIVE ANY ABILITY TO PARTICIPATE IN A CLASS ACTION AS A CLASS REPRESENTATIVE OR AS A CLASS MEMBER. THERE WILL BE NO CLASS ACTIONS, REPRESENTATIVE ACTIONS, OR CONSOLIDATED ACTIONS EITHER IN ARBITRATION OR IN SMALL CLAIMS COURT. Notwithstanding the foregoing, if you assert against any Participating Financial Institution(s) a claim or claims that would be arbitrable pursuant to this Agreement to Arbitrate, had such claim(s) been asserted against us directly ("Related Participating Financial Institution Claim(s)"), then such Participating Financial Institution(s) shall have the right to have all proceedings on all Related Financial Institution Claim(s) arbitrated on an individual basis as part of a single arbitration among you, us and such Participating Financial Institution(s). No class actions, representative actions or (except as expressly stated in the previous sentence) consolidated actions may be pursued in regard to any Related Financial Institution Claim. If this Class Action Waiver is held unenforceable, in whole or in part, as to any claim, then the Agreement to Arbitrate also will not apply to that claim.

15. Miscellaneous: Subject to the terms of this Service Agreement, Paze is generally available 24 hours a day, seven (7) days a week with the exception of outages for planned and unplanned maintenance and circumstances beyond the control of Paze and the Participating Financial Institutions.

Paze® Service Privacy Notice

 

Updated: December 8, 2025

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This Privacy Notice applies to users of the Paze Service.

Thank you for using Paze. We take your privacy seriously and we want you to be fully informed about how we collect, use, disclose, and retain your Personal Information in order to provide the service.

This Privacy Notice applies to the Paze Service (referred to as “Paze” from here on out). It describes the Personal Information we collect, how it’s used and disclosed, and the choices you can make. We strive for transparency but if anything remains unclear, do not hesitate to contact us at the email address below with any questions or feedback you may have.

To make this Privacy Notice easy to find, we make it available through a link in the Paze checkout experience, in the Paze wallet management website accessed at https://mywallet.paze.com, and on the paze.com website.

Paze will collect, use, disclose, and retain your Personal Information as described in this Privacy Notice, including future updates. If you would like to opt out of using Paze, please click here to visit the Paze wallet management website.

Privacy Notice Contents 

  1. When this Privacy Notice applies
  2. What is Personal Information?
  3. Personal Information we’ve collected, used, and/or disclosed
  4. How we collect Personal Information
  5. How we use Personal Information
  6. Who we disclose Personal Information to
  7. How we use cookies and tracking technologies
  8. Minors’ privacy
  9. Your choices
  10. Our data retention practices
  11. How we protect Personal Information
  12. Where Personal Information is stored
  13. Changes to this Privacy Notice
  14. How to contact us

 

Paze® Service Privacy Notice 

1. When this Privacy Notice applies 

This Privacy Notice is provided by Early Warning Services, LLC (“Early Warning”) and applies to Paze.

Accordingly, this Privacy Notice only applies to the data processing activities Early Warning undertakes to provide Paze. This notice does not apply to any other data processing activity at participating merchants or participating financial institutions (your debit or credit card issuer). Please see their respective privacy notices for information on their privacy practices. Additionally, this Privacy Notice does not apply to other Early Warning products or services (e.g., Zelle®).

As a visitor to our website, paze.com, our Website Privacy Notice also applies. Please click here to learn more.

2. What is Personal Information?

For the purposes of this Privacy Notice, “Personal Information” means information that identifies or can be used to identify you directly or indirectly. Examples of Personal Information include, but are not limited to, Social Security number (SSN), first and last name, email address, physical address, telephone number, IP address, device information, and credit and debit card information.

Personal Information does not include information obtained from public sources or information that is made available by federal, state, or local governments. Personal Information also does not include deidentified, anonymized, or aggregate information.

3. Personal Information we’ve collected, used, and/or disclosed

The following is a list of categories of Personal Information we may have collected, used, and/or disclosed in the past 12 months in order to provide Paze.

Categories of Personal Information we’ve collected in the last 12 months:Examples of Personal Information that we collect:Categories of sources from which Personal Information is collected:Business purpose(s) for collection, use, and disclosure:Disclosed for business purpose(s) to the following categories of third parties:Sold or shared (for targeted advertising) to the following categories of third parties:Length of time Personal Information is intended to be retained: (unless subject to a legal hold)
Cardholder Data
  • Cardholder name, billing address, credit card account number (tokenized), card expiration date, email address, mobile telephone number, date of birth
  • From participating financial institutions (4.b)

See Section 4 below for more information.

  • Wallet Provisioning, Maintenance, Transaction Facilitation & Operations (5.a)
  • Identity Verification & Authentication (5.b)
  • Choice & Consent (5.c)
  • Communication & Notification (5.d)
  • Fraud Detection & Prevention (5.e)
  • Paze Analytics & Research (5.f)
  • Legal & Compliance (5.g)

See Section 5 below for more information.

  • Originating participating financial institution (6.a)
  • Participating merchants (6.b)
  • Our service providers (6.c)
  • Law enforcement, government agencies, and other authorized third parties (6.d)
  • Other entities with your consent (6.e)

See Section 6 below for more information.

  • None
  • Up to 7 years after inactivation (e.g., opt out of Paze or removal of all cards)*
Merchant Data
  • Email address (encrypted), shipping address, shopping session information, transaction data
  • From participating merchants (4.c)

See Section 4 below for more information.

  • Wallet Provisioning, Maintenance, Transaction Facilitation & Operations (5.a)
  • Identity Verification & Authentication (5.b)
  • Fraud Detection & Prevention (5.e)
  • Paze Analytics & Research (5.f)
  • Legal & Compliance (5.g)
  • Improve the Paze Service (5.h)

See Section 5 below for more information.

  • Participating merchants (6.b)
  • Our service providers (6.c)
  • Law enforcement, government agencies, and other authorized third parties (6.d)
  • Other entities with your consent (6.e)

See Section 6 below for more information.

  • None
  • Up to 7 years after inactivation (e.g., opt out of Paze or removal of all cards)
Fraud Data
  • Device data, session information, transaction data, IP address, browser type, unique device ID, cookie data
  • Directly from you (4.a)
  • From participating financial institutions (4.b)
  • From participating merchants (4.c)
  • From your device (4.d)
  • From our service providers (4.e)

See Section 4 below for more information.

  • Wallet Provisioning, Maintenance, Transaction Facilitation & Operations (5.a)
  • Identity Verification & Authentication (5.b)
  • Fraud Detection & Prevention (5.e)
  • Legal & Compliance (5.g)

See Section 5 below for more information.

  • Participating financial institutions (6.a)
  • Our service providers (6.c)
  • Law enforcement, government agencies, and other authorized third parties (6.d)

See Section 6 below for more information.

  • None
  • Up to 7 years after inactivation (e.g., opt out of Paze or removal of all cards)
Consumer Profile Data
  • Cardholder Data, Social Security number (hashed), Paze opt-outs, default card selection, shipping address, wallet ID, wallet state
  • Directly from you (4.a)
  • From participating financial institutions (4.b)
  • From participating merchants (4.c)
  • From your device (4.d)
  • From our service providers (4.e)

See Section 4 below for more information.

  • Wallet Provisioning, Maintenance, Transaction Facilitation & Operations (5.a)
  • Identity Verification & Authentication (5.b)
  • Choice & Consent (5.c)
  • Communication & Notification (5.d)
  • Fraud Detection & Prevention (5.e)
  • Paze Analytics & Research (5.f)
  • Legal & Compliance (5.g)

See Section 5 below for more information.

  • Participating financial institutions (6.a)
  • Participating merchants (6.b)
  • Our service providers (6.c)
  • Law enforcement, government agencies, and other authorized third parties (6.d)
  • Other entities with your consent (6.e)

See Section 6 below for more information.

  • None
  • Up to 7 years after inactivation (e.g., opt out of Paze or removal of all cards)
  • Indefinite (e.g., hashed SSN, Wallet ID, Wallet state, Paze opt out status)*
Other information about you that is linked or linkable to the Personal Information above 
  • Directly from you (4.a)
  • From participating financial institutions (4.b)
  • From participating merchants (4.c)
  • From your device (4.d)
  • From our service providers (4.e)

See Section 4 below for more information.

  • Wallet Provisioning, Maintenance, Transaction Facilitation & Operations (5.a)
  • Identity Verification & Authentication (5.b)
  • Choice & Consent (5.c)
  • Communication & Notification (5.d)
  • Fraud Detection & Prevention (5.e)
  • Paze Analytics & Research (5.f)
  • Legal & Compliance (5.g)

See Section 5 below for more information.

  • Participating financial institutions (6.a)
  • Participating merchants (6.b)
  • Our service providers (6.c)
  • Law enforcement, government agencies, and other authorized third parties (6.d)

See Section 6 below for more information.

  • None
  • Up to 7 years after inactivation (e.g., opt out of Paze or removal of all cards)

* If you opt out of Paze before activating and using your Paze wallet, Cardholder Data will be deleted and will not be retained for seven years; however, some Consumer Profile Data will be retained indefinitely to honor your opt-out request.

4. How we collect personal information 

We collect Personal Information from various sources to provide Paze®, including:

a. Directly from you: Information collected directly from you in the Paze experience (e.g., your shipping address(es)).

b. From participating financial institutions: Participating financial institutions provide credit and debit card account numbers and expiration dates and related information.

c. From participating merchants: When you use Paze to make a purchase with a participating merchant, we collect information about your transaction.

d. From your device: We collect technical data about your device when you use Paze (e.g., your browser type, your device’s IP address, unique device ID); and

e. From our service providers: We work with service providers that may provide us with Personal Information to help us provide Paze (e.g., service providers that help us verify your identity when you use Paze and reduce fraud).

5. How we use Personal Information

We collect, use, and disclose Personal Information for the following business purposes:

a. Wallet Provisioning, Maintenance, Transaction Facilitation & Operations

i. to facilitate the creation of your Paze wallet and resolve related issues to tokenize your payment credentials

ii. to perform activities such as account servicing, and providing analytic services

iii. to facilitate transactions

iv. to help provide you with a safe and efficient experience

b. Identity Verification & Authentication (to validate your identity, authenticate you, and enable secure use of Paze)

i. to verify your identity

ii. to enable your access to Paze

c. Choice & Consent (to effectuate your choices and consents)

i. to respond to your requests and comply with your stated communication preferences

ii. to opt you out of Paze per your request

d. Communication & Notification (to contact you or notify you of relevant information)

i. to send you notifications pertaining to Paze

e. Fraud Detection & Prevention (to manage fraud and risk)

i. to prevent, detect, and protect against security incidents, fraud, and prohibited or illegal activities

ii. to conduct fraud prevention, risk management, remediation and fraud program activities

f. Paze Analytics & Research

i. to identify and repair errors that impair existing or intended functionality

ii. to research and resolve issues related to transactions

iii. to conduct data analysis

g. Legal & Compliance (to comply with applicable laws and regulations and enforce our terms and conditions)

i. to enforce the Service Agreement

ii. to respond to lawful requests by law enforcement, government agencies, and other authorized third parties

iii. to comply with applicable law

h. Improve the Paze Service

i. to create, develop, and improve the service

6. Who we disclose Personal Information to

We may disclose Personal Information to the following categories of third parties for the business purposes we described above in Section 5:

a. Participating financial institutions;

b. Participating merchants;

c. Our service providers (e.g., companies that help us provide Paze);

d. Law enforcement, government agencies, and other authorized third parties (we may be required by law to disclose information); and

e. Other entities with your consent.

All disclosures to non-affiliated third parties are for the specific purpose(s) of providing the Paze service. We do not permit third parties to use the Personal Information they receive for any purpose other than those required to provide the service and to comply with law.

If we sell or transfer all or substantially all of our business, or all or a material part of our assets, or are otherwise involved in a merger, acquisition, or transfer of all or a material part of our business (including transfers made as part of insolvency or bankruptcy proceedings), we may transfer information we have collected and stored, including your Personal Information, to the party or parties involved in the transaction as part of that transaction (e.g., new corporate owners).

7. How we use cookies and tracking technologies

On paze.com

Like most websites, we and our service providers/ third parties (e.g., advertising networks, website analytics providers) use “cookies” and similar technologies (e.g., pixels, web beacons) to gather information when you use our website, paze.com, to improve the visitor experience.

Cookies are small data files stored on your browser or device. They may be served by the entity that operates the website you are visiting (“first-party cookies”) or by other companies (“third-party cookies”).

For more information on how paze.com utilizes cookies, please see the Paze.com Cookies and Tracking Policy.

In the Paze® Service

During the Paze service checkout experience and in the Paze wallet management website, we only use strictly necessary, analytics, and performance-related cookies. These cookies are placed on your device when you initiate an interaction with Paze. These cookies are needed to provide basic functions on the website. We may use cookies and tracking technologies required to prevent fraudulent activity, improve security, and/or for system administration. These cookies are required to operate Paze. Without them, Paze cannot operate so they cannot be disabled. If you have certain privacy settings enabled on your device or if you clear your cache, you may experience additional authentication sequences when you return to Paze.

8. Minors’ privacy

Paze® is only available to individuals the age of 18 and over.

Paze is not intended for children under the age of 18. We do not knowingly solicit or collect information from any individuals under the age of 18.

9. Your choices

Paze Wallet Management

You can view card details, add or remove cards from your Paze wallet, and view your profile details within the Paze wallet management website accessible at https://mywallet.paze.com. Accessing the wallet management site requires you to fully authenticate yourself, helping to ensure a secure environment to manage your wallet.

Paze Opt-Out

You can choose to opt-out of Paze when the Paze experience displays on a participating merchant’s website or by clicking here to access the Paze wallet management website. For authentication purposes, you will be asked to request a passcode to be delivered via text message or email to opt-out. If you opt-out of Paze, your card details will be deleted from your Paze wallet, but some of your Personal Information will be retained to help prevent fraud, to honor your opt-out request, and to comply with law. After opting out, you will no longer have the ability to use Paze to make transactions with participating merchants. If you later want to use Paze, you may be able to add eligible credit and debit cards through your participating financial institution.

Communication Preferences

To cancel text messaging from Paze, send STOP to 24636. For help or information regarding text messaging, send HELP to 24636. You expressly consent to receipt of a text message to confirm your “STOP” request. However, text messages are a critical security element of the Paze service and failure to receive text messages will make the service unusable.

Consent to Emails and Automated Text Messages

By using Paze, you consent to the receipt of servicing emails from Paze and participating financial institutions or their respective agents about Paze. You consent to the receipt of text messages from Paze or its agents about Paze. You agree that Paze or its agents may use automatic telephone dialing systems in connection with calls or text messages sent to any mobile phone number associated with your credit and debit card accounts enrolled in Paze. You further acknowledge and agree:

a. You are responsible for any fees or other charges that your wireless carrier may charge for any related data, text, or other message services, including without limitation for short message service. Please check with your mobile service agreement for details or applicable fees as message and data rates may apply.

b. You will immediately notify your participating financial institution(s) if any mobile number or email address associated with your credit or debit cards enrolled in Paze is (i) surrendered by you, or (ii) changed by you.

c. To cancel text messaging from Paze, send STOP to 24636. For help or information regarding text messaging, send HELP to 24636. You expressly consent to receipt of a text message to confirm your “STOP” request. However, text messages are a critical security element of the Paze service and failure to receive text messages will make the service unusable.

d. Message frequency may vary.

10. Our data retention practices

We generally retain information for as long as it is reasonably necessary and relevant for our business operations and to comply with applicable law. See Section 3 for more information.

11. How we protect Personal Information

To help us protect your Personal Information, we maintain technical, physical, and administrative security measures to protect against loss, misuse, unauthorized access, disclosure, or alteration. However, no website, mobile application, database, or system is completely secure. You are also responsible for taking reasonable steps to protect your Personal Information against unauthorized disclosure or misuse. Additionally, we may use security features that are built into the hardware and software of your device to help protect your Paze wallet, such as facial or fingerprint recognition. We do not collect or store your biometric information when you use this functionality to access your Paze wallet.

12. Where Personal Information is stored

We are located in the United States. Our services are available for eligible United States users only. Our operations use a network of computers, cloud-based services, and other infrastructure and information technology that are based in the United States. Additionally, we may use third-party service providers that may be located in and process or store your Personal Information in the United States, the European Union, and other countries.

13. Changes to this Privacy Notice

From time to time, we may update this Privacy Notice. We may notify you about material changes in the way we process Personal Information by placing a notice on our website. You should check this Privacy Notice frequently for updates.

14. How to contact us

If your questions are not answered in this Privacy Notice, you may email us at [email protected], or write to us at Early Warning Services, LLC., Attn: Privacy Office, 5801 N Pima Rd, Scottsdale, AZ 85250.

If you need assistance with Paze®, please visit https://www.paze.com/.

Paze.com Website Cookies & Tracking Technologies Policy

Last Updated: December 6, 2024 

This policy applies to our website, paze.com (the “Website”). We, along with our service providers/ third parties, use a variety of technologies to learn more about how visitors use the Website. 

By using the Website, you consent to the practices described in this Cookies & Tracking Technologies Policy and in the Paze.com Website Privacy Notice and to future updates. In other words, please do not use this Website if you do not agree with these policies

What do you want to learn more about? 

  1. Cookies and other tracking technologies and how we use them
  2. Your cookie choices and how to opt-out
  3. Cookies and other tracking technologies used on theWebsite
  4. Social Media
  5. Consent
  6. Definitions
  7. Contact Us 

 

  1. Cookies and other tracking technologies and how we use them

Like most websites, we and our service providers/ third parties (e.g., advertising networks, website analytics providers) use “cookies” and similar tracking technologies (e.g., pixels, web beacons) to gather information when you use our Website to improve the visitor experience. Some of these tracking technologies provide basic functions of the Website, assess the Website’s performance, provide site functionality, and help us maintain the security of our Website.

We and some of our service providers/ third parties may also use online tracking technologies for cross-context behavioral advertising, including to help manage and display advertisements to you and to tailor advertisements to your interests. Our service providers/ third parties may use their technology to advertise products and services tailored to your interests which may appear either on our Website and/or on other websites/ digital properties.

Cookies help to personalize your experience on a website. We use cookies for a variety of business purposes, including to enhance your online experience, for example, by remembering your viewing preferences from a previous use of our Website, for when you later return to the Website. 

We use both session and persistent tracking cookies. Cookies can either be persistent (i.e., they remain on your computer until you delete them) or temporary (i.e., they last only until you close your browser). 

We also use first and third-party cookies. First party cookies are used and controlled by us to provide services on the Website. Third-party cookies are controlled by third parties, mostly for the purpose of analytics. 

In particular, our Website uses the following categories of cookies: 

Cookie Type Description If disabled 
Strictly Necessary Cookies These cookies are needed to provide basic functions on the Website. We may use cookies and tracking technologies required to prevent fraudulent activity, improve security, and/or for system administration.  

N/A – These cookies are required to operate our Website. Without them, the Website could not operate so they cannot be disabled.  

  

Analytics and Performance-Related Cookies We may use these cookies to assess the performance of our Website, including as part of our analytic practices to improve the services offered through the Website. These cookies may be used to prevent fraudulent activity and improve security.   N/A – Without these cookies, we can’t tell what content is most valued by our Website visitors and we can’t tell how often unique visitors return to our Website, making it hard for us to know where we need to improve our content for visitors like you.  
Functionality-Related Cookies We may use these cookies to tell us, for example, whether you have visited the Website before or if you are a new visitor and to help us identify the features in which you may have the greatest interest.   N/A – Without these cookies, we won’t be able to remember you from session to session and some of the Website’s services may not function properly for you.  
Cross-Context Behavioral Advertising Cookies/ Tracking Technologies

We and our service providers/ third parties may use these cookies/ tracking technologies for cross-context behavioral advertising to you on and off our Website and to measure the performance of such ads.

You may disable these cookies if you’d like. 

Without these cookies, you won’t receive tailored content about our Company, products, and services.

 

  1. Your cookie choices and how to opt-out

To change your cookie preferences/disable/ opt-out of certain cookies (including cross-context behavioral advertising), visit our Cookie Preference center. Our Website also accepts Global Privacy Control (GPC) opt out preference signals.

Additionally, most browsers are initially set up to accept HTTP Cookies. The “help” feature of the menu bar on most browsers will tell you how to stop accepting new cookies, how to receive notification of new cookies and how to disable existing cookies. For more information about HTTP cookies and how to disable them, you can consult the information at https://www.consumer.ftc.gov/articles/how-protect-your-privacy-online. We are not responsible for the effectiveness of any such opt-out options.

California residents may be entitled to know the effects of opt-out options under California Business & Professions Code Section 22575(b)(7). As stated above, our Website accepts Global Privacy Control (GPC) opt out preference signals.

Controlling the HTML5 local storage on your browser depends on which browser you use. For more information regarding your specific browser please consult the browser’s website (often in the Help section).

  1. Cookies and other tracking technologies used on the Website

The following lists the cookies and tracking technologies we use on our Website. We provide the information below as a courtesy for all users, but we are not obligated to maintain or update it. 

Party Service For More Information User of Tracking Technologies Privacy Choice 
Google Analytics Analytics 

http://support.google.com/analytics/bin/answer.py?hl=en&topic=2611283&answer=2700409 

https://tools.google.com/dlpage/gaoptout/ 

Yes http://www.google.com/intl/en/policies/privacy/ 
Google Tag Manager Tag definition and management 

http://www.google.com/tagmanager/ 

http://www.google.com/intl/en/about.html 

Yes http://www.google.com/policies/privacy/ 
OneTrustCompliance with cookiehttps://www.onetrust.com/Yeshttps://www.onetrust.com/privacy-notice/
Oracle’s EloquaBusiness Marketing platform for internal form databaseshttps://www.oracle.com/cx/marketing/automation/Yeshttps://www.oracle.com/legal/privacy/
YouTube (Google)Video Playerhttps://www.youtube.com/Yeshttps://policies.google.com/privacy?hl=en

 

  1. Social Media

We also use social plugins on our Website. The social plugins used on the Website are hosted by social media networks such as Meta, X, or others and your browser therefore sends this cookie data to the social media network when loading the social plugin inside your browser. These data contain information on your use of the Website. In case you are registered with the social media network, the data will be associated with your data already stored in the social media network. We use a two-click-mechanism for social plugins. Prior to using the social plugin, you must activate it by clicking the social plugin. Until the social plugin is activated, some cookies will not collect your data and they will not be sent to the social media network.

  1. Consent

If you do not change your cookie preferences/ disable/ opt-out of certain cookies (including cross-context behavioral advertising), as provided in Section 2 above, you expressly consent to the collection, use, and disclosure of your data by us and the service providers/ third parties listed above, subject to their privacy notices, preferences, and opt-outs available through the links set forth above. Not in limitation of the foregoing, you expressly consent to the use of cookies or other local storage and the collection, use, and disclosure of your data by us and each service provider / third party identified in Section 3 above. You are directing us to disclose cookies with our service providers/ third parties for analytics and cross-context behavioral advertising. You may change your cookie preferences at any time by following the procedures set forth in Section 2. Please note, you will need to change your cookie preferences again if you visit our Website from a different device or browser or if you clear your cookies. 

  1. Definitions

Cookies: A cookie (sometimes referred to as local storage object or LSO) is a data file placed on a device. Cookies can be created through a variety of web-related protocols and technologies, such as HTTP (sometimes referred to as “browser cookies”), and HTML5. For more information on third party cookies that we use for analytics, please review the table in Section 3 of this Cookies and Tracking Technologies Policy.

Cross-context behavioral advertising: The targeting of advertising to a consumer based on the consumer’s personal information obtained from the consumer’s activity across businesses, distinctly-branded websites, applications, or services, other than the business, distinctly-branded website, application, or service with which the consumer intentionally interacts.

Deterministic Finger-printing technologies: If a user can be positively identified across multiple devices, for instance, because the user has logged into a platform such as Google, Facebook, Yahoo or Twitter, it can be “determined” who the user is for purposes of improving customer service.

Device Graph: Device graphs can be created by combining non-personal data regarding use of smartphones and other devices with personal log-in information to track interactions with content across multiple devices.

Embedded Scripts: An embedded script is programming code that is designed to collect information about your interactions with the Site, such as the links you click on. The code is temporarily downloaded onto your device from our web server or a third-party service provider, is active only while you are connected to the Website, and is deactivated or deleted thereafter.

ETag, or entity tag. A feature of the cache in browsers, an ETag is an opaque identifier assigned by a web server to a specific version of a resource found at a URL. If the resource content at that URL ever changes, a new and different ETag is assigned. Used in this manner ETags are a form of device identifier. ETag tracking may generate unique tracking values even where the consumer blocks HTTP, Flash, and/or HTML5 cookies.

Probabilistic Finger-printing: Probabilistic tracking depends upon collecting non-personal data regarding device attributes like operating system, device make and model, IP addresses, ad requests and location data, and making statistical inferences to link multiple devices to a single user. Note that this is accomplished through proprietary algorithms owned by the companies performing probabilistic finger-printing. Note also that in the EU IP Addresses are personal information.

Unique Device ID (UDID)Tokens: The unique series of numbers and letters assigned to your device.

Unique Device Tokens: For each user that accepts push notifications in mobile apps, the app developer is provided with a unique device token (think of it as an address) from the app platform (e.g., Apple and Google).

Unique Identifier Header (UIDH): Unique Identifier Header (UIDH) is the address information that accompanies Internet (http) requests transmitted over an ISP’s wireless network. For example, when a customer types on his or her phone the web address of a retailer that request travels over the network and is delivered to the retailer's website. The information included in that request includes things like the device type and screen size so that the retailer site knows how to best display the site on the phone. The UIDH is included in this information, and can be used as an anonymous way for advertisers to be able to determine that the user is part of a group that a third-party advertiser is attempting to reach.

It is important to note that the UIDH is a temporary, anonymous identifier included with unencrypted web traffic. We change the UIDH on a regular basis to protect the privacy of our customers. We do not use the UIDH to collect web browsing information and it does not broadcast individuals' web browsing activity out to advertisers or others.

Web Beacons: Small graphic images or other web programming code called web beacons (also known as “1×1 GIFs” or “clear GIFs”) may be included in our Website’s pages and messages. Web beacons may be invisible to you, but any electronic image or other web programming code inserted into a page or email can act as a web beacon.

Clear GIFs are tiny graphics with a unique identifier, similar in function to cookies. In contrast to HTTP cookies, which are stored on a user's computer hard drive, clear GIFs are embedded invisibly on web pages and are about the size of the period at the end of this sentence.

  1. Contact us

For any questions about this Cookies and Tracking Technologies Policy, please contact us at [email protected] or write us at Early Warning Services, LLC, Attn: Privacy Office, 5801 N Pima Rd, Scottsdale, AZ 85250. 

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1. Some merchants may require account setup to make purchases.
2. Equal to or more than $250M US based on e-commerce revenue, and MCC complaint (listed in the Rules). Eligible merchants must maintain a rolling fraud rate average of 10 basis points or below based on approved requirements. FLS program enhancements coming Q3 2025 and Q2 2026.

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